Q: When will you ship my order?

A: All listed shipping times are after production. Our shipping cutoff time is 11:00AM CST. In general, we will process and mail out your order within 1 business day. Orders with payment received on Tuesday to Thursday before 11:00AM CST will be mailed out next day. We are closed on weekend, so payment received after Friday 11:00AM CST to Monday before 11:00AM CST will be mailed on Tuesday. Due to the wild variations in our product line, some orders must be produced after they're ordered. While production times typically only take 24 hours, they can stretch to longer times during the holidays. Once your order is shipped, we will not be able to control its time in transit.

For your convenience, our shipping system will automatically email you when your order has shipped, with USPS Delivery Confirmation (if available). If you have any questions about a shipment, or would like to request that your order be shipped using an alternate method (FedEx, UPS), feel free to contact our Shipping Department.

Q: How will you ship my order?

A: Your order will be mailed in a rigid stay-flat envelope to protect it from bending or damage during transit. Unless you choose Express Mail, all orders are mailed via USPS First Class Mail. The estimated transit time may vary, particularly during peak periods and will be affected by weather condition. We are not responsible for any delay by carrier.

Q: How will my order be packed?

A: Your order will be packed and mailed in a rigid stay-flat mailer to protect it from bending or damage during transit.

Q: If I refuse a package, or if my order is somehow returned to you, what happens next?

A: If the shipment is "returned to shipper" and we receive the package, the e-mail address on the account will receive a notification about the returned package. Upon your request, we'll resend your order with applicable shipping and handling charge.

If the package was refused or if we do not hear from you within 10 business days of the email notification, the full amount excluding shipping fee will be credited back your credit card. This will automatically generate a Return Merchandise Authorization number and a refund invoice. If not all of the items are refused then only the items received back will be refunded.

Q: Can I request that USPS hold my package(s) or have a package re-routed to a different address?

A: We do not give USPS consent to hold packages for customers to pick-up at their USPS facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly Skinz.me will not request that a package be re-routed to another location once it is in transit to the shipping address requested on the original order.

Q: Do you ship internationally?

A: Yes. We ship internationally. For international orders, the only shipping method available with tracking service is USPS Global Express Mail. All other shipping options are not traceable and Skinz.me will not be responsible should a package is lost in transit.

Most international orders are delivered within 6-10 business days. Rates do not include European Union customs duties, VAT, and any other local taxes and/or duties, if applicable. We only charge you for the cost of shipping your package.

Q: How much does shipping cost?

A: The price for shipping varies based on the items and item quantities in your cart. When you check out you will be presented with a final review page before you are charged which details all shipping, handling, and taxes which are in addition to the price of the Skin.